maurice answers
your questions
THE BOX
The box is your selection of clothes at a unique price. I created 3 options (5, 7 or 9 pieces), you pick one and choose the clothes you like!
Of course! That's why the box is so magical: I created 3 options to fit any need.
No commitment, no nasty surprise.
Well no, it wouldn't be magic otherwise!
Simply because each option has a unique price, whatever the pieces chosen and their unit price! So you can save up to 60%, how cool is that? Also, as my little clothes are reversible, a capsule of Bonjour Maurice clothes can be transformed into a wardrobe with multiple combinations to save space and precious time.
You have up to 30 days to exchange one or more items that do not suit you (for free in Belgium). However, it is not possible to return a single item for a refund, the entire box must be returned.
second hand
To give pre-loved Bonjour Maurice clothes a second life, I collect the pieces that have become too small, whatever their condition, in exchange for a 20% purchase voucher. You can buy them during a flash sale every last weekend of the month. Note: I don't take underwear back!
It's easy! You have two options. You can bring your item your item(s) to the shop, or send me a little package! Fill in the return form and send it to "22 Place du Chatelain - 1050 Brussels". You will receive your voucher directly in your mailbox.
I only take Bonjour Maurice pieces back, even used ones, to recycle them. For clothes of other brands, think of giving or upcycling!
The flash second hand sales take place every last weekend of the month, for only 48h! Sold items are carefully washed, ironed and valued to offer you the right price.
Unfortunately, your second-hand purchases are neither refundable nor exchangeable.
One second-hand returned item = One 20% discount voucher that you can use on your item of choice (excluding the box) online or in the shop. No rush, you have one year to use it!
Ethics
To make clothes as soft as a hug, and to respect both young sensitive skin and the planet, I chose 100% organic or recycled cotton! Did you read polyester on the label? It's the only material that can be used for a super comfortable elastic belt!
Affirmative! It is certified by the GOTS label (Global Organic Textile Standard), which is no small matter! This means that more than 95% of my fibres are organically grown and that the production workshops respect social and environmental conventions.
My lil clothes are designed in Belgium and made in Europe (Portugal, Turkey and Belgium). Honest workshops that respect ethical and social standards. That means well-paid workers, supervised hours, and access to social protection.
Not really. Short production circuits and direct distribution allow to produce the right quantities for 0% unsold items! The rare end-of-series items are either put back on sale the following year or sold at a low price in our "last pieces" corner.
shipping & returns
Prepared every Tuesday and Friday in my little Belgian workshop, your packages are generally delivered within 3 to 5 working days.
As my shop is located in Brussels, here are the delivery costs*:
Belgium - 6€ (free for orders over 80€)
Netherlands and Luxembourg - 6,50€ (free for orders over 80€)
France and Germany - 10€ (free from 80€)
Europe and the rest of the world - 20€ (free from 150€)
*Excluding customs fees and other taxes that must be paid by the customer directly to the carrier depending on the destination country.
A lil email to [email protected] and we take care of it!
Of course, everyone deserves a second chance! All orders can be returned (and exchanged/refunded) within 30 days from the delivery day. Small exception: second hand items. Concerning the box, if one of the items does not suit you, you can exchange it but it is not possible to get a refund of a single piece. The whole box must be returned for a refund.
In Belgium, the first return is offered (you receive your return label with your order). For the rest of the world, the return shipping costs remain at your charge.
We take care of each package, but to err is human (well yeah, I'm not the one who packs hehe). If there is a mistake, first accept our apologies, then send your package as a normal return, except that the costs will be refunded :)
It's as easy as 1-2-3: follow the instructions on the return form that was included in your package. If you lost it, you can also download it here. Since parcel delivery has a high carbon footprint, let's try to limit transportation traffic as much as possible! If you're not sure about a size, don't hesitate to send an email to [email protected] or a message on Instagram or Facebook.
payments
Yes, you can! Thanks to my partner, Alma, you benefit from a payment facility in 3 times with your bank card (available for any order over 150€ and within the limit of 2000€).
Yes, and it's great news! (in store only)
Following your order, you will receive an email with our bank details and the order number. You will just have to transfer the amount of the invoice on the account. The items your purchased are reserved for you and sent to you as soon as we receive your payment, within 2 to 3 working days.